Effective Date: [04-05-2022]
Thank you for choosing Cashvejo - Money Exchange. This Refund Policy outlines our policies regarding refunds for currency exchange services.
1. Refund Eligibility:
- Cancellation Before Transaction: If you cancel your transaction before it is processed, you may be eligible for a full refund of the amount you paid, excluding any applicable fees.
- Failed Transactions: In the event of a failed transaction due to reasons within our control (e.g., technical issues), you will be eligible for a full refund of the amount debited from your account.
2. Refund Process:
- Request: To request a refund, please contact our customer support team within [2 days] days from the date of the transaction.
- Verification: We may require verification of your identity and transaction details before processing the refund.
- Method: Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed upon.
3. Non-Refundable Circumstances:
- Exchange Rate Fluctuations: Changes in exchange rates after the transaction is processed do not qualify for a refund.
- User Error: Refunds will not be provided for errors made by the user during the transaction process (e.g., entering incorrect recipient details).
- Checking Fee: If any user pays ₹1 or below the minimum amount for checking purposes, this amount is non-refundable.
4. Timeframe:
- Processing Time: Refunds will be processed within [2 business days] from the date the refund request is approved.
5. Contact Us:
If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team at:
[Mail us- help@cashvejo.com]
[Call us- +91 8069328722]
