REFUND POLICY

Thank you for choosing Cashvejo - Money Exchange. This Refund Policy outlines our policies regarding refunds for currency exchange services.

1. REFUND ELIGIBILITY

- Cancellation Before Transaction: If you cancel your transaction before it is processed, you may be eligible for a full refund of the amount you paid, excluding any applicable fees.

- Failed Transactions: In the event of a failed transaction due to reasons within our control (e.g., technical issues), you will be eligible for a full refund of the amount debited from your account.

2. REFUND PROCESS

- Request: To request a refund, please contact our customer support team within [2 days] from the date of the transaction.

- Verification: We may require verification of your identity and transaction details before processing the refund.

- Method: Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed upon.

3. NON-REFUNDABLE CIRCUMSTANCES

- Exchange Rate Fluctuations: Changes in exchange rates after the transaction is processed do not qualify for a refund.

- User Error: Refunds will not be provided for errors made by the user during the transaction process (e.g., entering incorrect recipient details).

- Checking Fee: If any user pays ₹1 or below the minimum amount for checking purposes, this amount is non-refundable.

- Fraudulent or Suspicious Payments: If any payment is identified as fraudulent or suspicious, we reserve the right to withhold the refund and report the matter to the relevant authorities.

- Bank Account Freeze: If our bank account is frozen after receiving your payment, we cannot guarantee a refund. In such cases, refunds will be subject to the resolution of the freeze and the final decision of the bank or regulatory authorities.

4. TIMEFRAME

- Processing Time: Refunds will be processed within [2 business days] from the date the refund request is approved.

5. CONTACT US

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team at:

Mail us: help@cashvejo.com